Job Description

Flight Attendant

What is your dream job? Does it include traveling, meeting new people and living an 'on the fly' lifestyle? Is this your time to have the career you've always wanted? If 'YES' is your answer, then join our team of world class Flight Attendants.

Endeavor Air Flight Attendants provide a safe and memorable on-board experience for every customer, every day, on every flight by creating a warm and welcoming environment for our guests. We are looking for service-oriented professionals with a passion for customer service and helping others.

Our Industry-leading Flight Attendant Training Package Includes:

• Training pay of $1,500 paid in two installments, less applicable taxes
• Air transportation to and from training in Minneapolis ($1,000 value)
• Single-occupancy hotel accommodation including shuttle service to and from the Endeavor Learning Center ($900 value)
• Lunch provided on training days at the Endeavor Air Learning Center ($125 value)
• Full uniform package ($680 value)
• iPad Pro for use during training ($850 value)
• iPhone 15 SkyPro device and accessories for use during training, on the job, and for personal reasons while working as an Endeavor Air Flight Attendant ($1,100+ value)

Responsibilities:

• Ensure the safety and comfort of every customer by providing the very best service on our aircraft.
• Project and maintain a positive attitude and composure.
• Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
• Respond effectively during emergency situations. Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
• Ensure aircraft and customers are in full compliance with safety requirements, policies, procedures, and regulations.
• Report to work on time and ensure overall punctuality on the job.
• Dependable, flexible and committed to completing work assignments per Endeavor Air standards.
• Maintain professional appearance and comply with uniform and appearance guidelines.
• Work both independently and as part of a team to accomplish work tasks.
• Prepare and serve meals, snacks, and alcoholic and non-alcoholic beverages as well as receive and process payments for purchased items.
• Provide customer service assistance such as lifting, transporting and stowing luggage into overhead bins or storage areas.
• Answer customers' questions and provide assistance, particularly to unaccompanied minors, the elderly, and individuals with special needs.
• With a focus on customer service, effectively communicate verbally while making public address announcements, performing safety demonstrations, and providing instructions and timely informational updates.
• Work in confined spaces with exposure to the following: nuts, alcohol, animals, latex gloves, perfumes, cleaning solvents, fumes, dust, pet dander, etc. Individuals with allergies must have the ability to effectively manage allergies in accordance with onboard service standards to perform job responsibilities in this environment.
• The work involves travel in an aircraft under pressurized conditions and airport operations environment.
• Adjust work activities to adapt to changing work conditions, such as scheduling changes.
• Ability to use mobile handheld devices and computers; work with basic programs like Microsoft Outlook and Word to receive information, communicate with others, and to complete work tasks.
• Be engaged and informed on all company and departmental communication to ensure the latest updates are understood and implemented.
• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.

Qualifications:

Minimum Qualifications:

• Authorization to work in the U.S.
• Ability to report to work at your assigned base within two (2) hours (2.5 hours for NYC bases).
• High school diploma, GED or equivalent. BA/BS college degree preferred or a combination of education and related experience.
• Ability to speak, read, write, and understand English fluently.
• Age requirement of 21 years minimum.
• Ability to work a flexible schedule including nights, weekends, and holidays, as required.
• Possess and maintain a valid passport and equivalent documents to freely enter and exit the U.S. and international destinations where Endeavor Air flies.
• Meet established standards, policies, laws and regulations including Federal Aviation Administration Regulations.

Required Knowledge, Skills and Abilities:

• Exceptional customer service skills and abilities.
• At least one (1) year of customer service experience, two (2) years preferred.
• Ability to maintain a high level of personal decorum, professional conduct and personal appearance.
• Ability and willingness to comply with our Professional Appearance Requirements.
• No tattoos on hands or fingers.
• Ability to cover non-hand/finger tattoos with make-up or clothing.
• No more than two pairs of earrings in the earlobes. One nose piercing may be worn on one side of the nose only. No ear gauges.
• Ability to work nights, weekends, and holidays.
• Familiarity with mobile handheld devices.
• Ability to successfully complete four (4) weeks of Flight Attendant Initial Training that includes two weeks remote virtual training and two weeks at the Endeavor Learning Center (ELC) in Minneapolis.
• Successfully complete the Initial Operating Experience (on the job evaluation) following graduation.

Work Environment & Physical Demands:

Physical Requirements:

• Height must not exceed 5'11" or 71.5 inches when measured without shoes (with flat feet) due to the size of our aircraft.
• Ability to reach a minimum of 6'3" or 76 inches when measured without shoes, from flat feet to fingertips.
• Sit comfortably in assigned jumpseat with seatbelt and shoulder harness fastened properly without a seatbelt extension. Jumpseat is 21" at the widest part of the seat.
• Open emergency exits and close aircraft doors weighing up to 45 pounds and ability to push, pull, or move a beverage cart requiring approximately 32 pounds of force.
• Work in aircraft aisles and galleys, and while standing, reaching (extended in front and to the side of the body and above the head), walking, kneeling, bending, twisting, and working in cramped or awkward positions. Walk and fit comfortably down the aircraft aisle while facing forward and fit quickly through any exit.
• Ability to reach into overhead bins and retrieve stored items.
• Hear and respond to customer and crew communications in situations with high background noise.
• Sit or stand for long periods of time.
• Ability and willingness to work in confined spaces and manage potential allergens such as nuts, perfumes, cleaning solvents, fumes, animals, and pet dander. Serve alcoholic beverages and meals containing beef, pork and seafood.

Professional Appearance Requirements for Flight Attendants:

Our Flight Attendants are the face of Endeavor Air, as they spend the most time with our customers. They must be focused on safety, customer service, and teamwork while delivering exceptional service and creating a memorable experience for our customers.

The flight attendant uniform represents professional pride in our airline, safety, commitment to customer service, and teamwork.

To help ensure commitment to the Endeavor brand and customer service, the 'Flight Attendant Style Requirements' our flight attendants adhere to on the job should stand out during the hiring process, Initial Qualification learning program.

The following is inclusive of, but not limited to, Endeavor Air's 'Flight Attendant Style Requirements':

TATTOOS: Visible tattoos are not permitted and must be covered by clothing or waterproof make-up. Bandages, watches or jewelry are not suitable to cover tattoos at any time. Tattoos on the hands or fingers are never permitted and may not be covered with make-up or bandages due to frequent handwashing required on the job.

HAIR & NAILS:

Hair color must be a natural-looking hue. No stark highlights or unnatural shades.

Hair touching or longer than the shoulder must be pulled completely back and secured away from the eyes, such as in a ponytail, bun, braid, etc.

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