Job Description

Office Manager – Private Medical Practice

Join a highly regarded private medical practice dedicated to exceptional patient care and a concierge approach to patient experience.

We are seeking an experienced Practice Manager to lead the daily operations of our established upper east side specialty practice. Our practice is largely out-of-network and values personalized, attentive, high-quality medical care. We also perform procedures at a freestanding ambulatory surgery center.

This is a hands-on leadership position for a highly motivated professional who understands the operational, financial, and human aspects of running a successful private medical practice. The ideal candidate will set a positive tone for the office, lead with kindness and integrity, and create an environment in which both patients and staff feel respected and supported.

Please note: Only candidates with prior medical office management experience and direct experience with out-of-network billing and reimbursement will be considered.

Responsibilities

• Oversee all day-to-day practice operations and supervise administrative staff.
• Lead, mentor, and develop an efficient and cohesive staff while fostering a positive office culture grounded in kindness, professionalism, accountability, teamwork, and exceptional service.
• Ensure a seamless, concierge-level patient experience from the initial point of contact through follow-up care.
• Manage physician schedules, office workflow, staffing, and operational efficiency.
• Oversee all aspects of in-network and out-of-network insurance reimbursement , including claims submission, appeals, patient reimbursement support, collections, and revenue-cycle optimization.
• Monitor practice performance metrics, collections, and financial operations.
• Develop, implement, and continually improve office policies, procedures, and workflows.
• Coordinate practice operations with our ambulatory surgery center.
• Partner closely with the physician-owner to identify opportunities for growth, innovation, and operational excellence.
• Ensure compliance with HIPAA and all applicable healthcare regulations.
• Remain willing to step in and handle front-office and administrative responsibilities as needed. This is a hands-on role, and the Office Manager must be comfortable supporting the team wherever necessary to keep the practice running smoothly.

Required Qualifications

• A minimum of five years of medical office management experience.
• Experience managing an in-network and out-of-network private medical practice, including insurance reimbursement and appeals.
• Proven leadership ability, including experience motivating, mentoring, supporting, and holding staff accountable.
• Strong knowledge of medical billing, revenue-cycle management, insurance reimbursement, collections, and practice financial operations.
• Exceptional organizational, communication, interpersonal, and problem-solving skills.
• A consistently positive and mature attitude and a leadership style grounded in kindness, professionalism, fairness, and respect.
• Strong computer proficiency. Our practice is fully electronic and technology-driven, and candidates must be comfortable learning and utilizing new software platforms.
• Demonstrated initiative, sound judgment, and the ability to work independently.
• A proactive mindset and the ability to identify opportunities, solve problems, and continually improve the practice rather than simply maintain existing processes.
• A team-oriented, hands-on approach and a willingness to assist with administrative responsibilities whenever needed.

Preferred Qualifications

• Experience in a concierge/ boutique private medical practice.
• Experience working with freestanding ambulatory surgery centers.
• Interest in or experience using artificial intelligence and workflow automation to improve communication, scheduling, documentation, practice operations, and efficiency.

The Ideal Candidate

You are an experienced healthcare operations professional who takes ownership, leads with integrity and kindness, and thrives in a busy, patient-centered environment. You understand that a successful office manager must set high standards while also cultivating a warm, respectful, and collaborative workplace.

You anticipate challenges before they arise, embrace technology, and continually look for ways to improve the patient experience and the practice’s performance. You are equally comfortable leading a team, overseeing financial and operational matters, helping with day-to-day administrative responsibilities, and implementing thoughtful solutions that allow the practice to grow.

Most importantly, you bring a positive, solutions-oriented attitude to the office and recognize that strong leadership means being willing to step in, support the team, and do what is needed to ensure that patients receive exceptional care.

 Must be able to provide references.

What We Offer

• Competitive salary commensurate with experience
• Paid time off and holidays
• A supportive, collaborative, and patient-centered work environment with opportunity for long term employment

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