Job Description

The primary purpose of this position is to source, qualify and place talent on assignment or direct at client sites. The duties related to this position include recruiting, pre-screening, interviewing, checking references, and maintaining talent and client records. In addition to this, the Recruiter I will support the team in providing excellent customer service to further business relationships with assigned clients. The Recruiter I may support BPO, MSP and/or RPO programs based on business needs.

Schedule: Monday through Friday; 8:30AM - 5:00PM

Work Type: Remote

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please contact your HR Business Partner.

1. Perform recruiting activities, including but not limited to, social media recruiting, job board recruiting, networking, job fair attendance and direct sourcing
2. Conduct thorough interviews, background investigations and testing required for client assignments to always maintain a pool of skilled Talent.
3. Negotiate Pay Rates based on program requirements.
4. Make determination as to appropriate client bill rate when applicable.
5. Determine candidates appropriate to submit to client and manage the submission process from initial submission through interviewing and testing and finally assisting in determining placement of candidates.
6. Maintain constant communication to ensure candidates remain engaged in recruitment cycle.
7. In BPO and MSP accounts, the Recruiter I may act as a point of contact for talent on assignment.
8. Interact regularly with the sales and operations staff to ensure accurate and complete communication with clients and Talent.
9. Other projects as assigned by Supervisor
10. Participate in networking opportunities within the community both virtually and in person and develop key centers of influence based on assigned client.
11. Ability to manage the recruiting function nationally based on client needs.

Key Success Metrics

Focus Area

KPI

Target

Time-to-Intake

Time between requisition receipt and requested client intake

≤ 24 hours

Time-to-Fill

Time between requisition open and candidate start

Achievement of Client SLA

Candidate Engagement

Frequency of touchpoints throughout recruitment lifecycle

Weekly status updates for active candidates

Data & Compliance Accuracy

Completion and accuracy of candidate records and documentation

100% compliance

Job Order Responsiveness

Response to new requisitions

100% acknowledgment within 1 business day

Client Satisfaction

Internal or client feedback on recruiting performance

4/5 or higher average score

Candidate Satisfaction (CSAT)

Post-placement candidate satisfaction rating

4/5 or higher

Annual Success Indicators

• 90%+ achievement of all defined KPIs consistently across quarters
• High client and candidate satisfaction scores resulting in repeat business and referrals
• Improved submittal-to-hire ratio indicating strong candidate vetting and alignment
• Minimal missed deadlines or escalations due to timely, accurate, and compliant execution of recruiting tasks
• Evidence of strong teamwork and collaboration, including feedback from peers and mentors
• Demonstrated readiness for advancement, with the ability to support increased requisition complexity or volume

Competencies

1. Culture of Heart: Provides the tools, training, and resources to focus on the impact of being a part of the team to help each other succeed.
2. Communication: Uses effective written and oral communication with internal staff, teams, clients, talent, and communities served. Demonstrates empathy and listening.
3. Continuous Improvement: Ability to proactively identify and implement improvements in processes, products, or services, fostering a culture of ongoing learning and optimization.
4. Customer Engagement: Creates a connection with internal and external customers through positive experiences and exceptional service in response to current and future needs.
5. Curiosity and Innovation: Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions.
6. Client Relationships: Builds, maintains, and strengthens relationships with internal and external clients.
7. Collaboration: Helps colleagues as needed, views responsibilities as shared.
8. Data-Driven: Uses data to understand impacts, implications, and makes data-backed decisions to put resources where they are most impactful.
9. Organization: Effectively manages time, prioritizes tasks, sets goals, and develops systems to achieve success.
10. Prioritization: Effectively determines the importance and urgency of tasks, allocating resources efficiently, and focuses on activities that contribute most to achieving goals.
11. Reliability: Consistently delivering quality work on time, showing up on time and adhering to schedules. Trustworthy and dependable. Honoring commitments.
12. Resilience: Overcomes challenges, does the job, and remains optimistic under pressure and adversity.

Supervisory Responsibility

This position has no direct reports.

Required Education and Experience

• A high school diploma or equivalent
• 1+ year of experience in recruiting, talent acquisition, or customer service-related role
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Demonstrated ability to work in a fast-paced, high-volume environment

Preferred Education and Experience

• Associate or bachelor’s degree in business, Human Resources, Communications, or related field
• Experience working with Applicant Tracking Systems (ATS) and/or Vendor Management Systems (VMS)
• Familiarity with staffing industry or workforce solutions (MSP, BPO, or RPO programs)
• Exposure to employment law and compliance standards in the recruiting process

Additional Eligibility Qualifications

• Understand and support the mission, vision, and values of Staffmark Group.

Work Environment

This job operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, monitors, copiers, printers/scanners, phones, and filing cabinets. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to move, use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and may be occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position: Monday through Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires occasional travel, less than 10%. Most travel is outside the local area and overnight.

Work Authorization

Staffmark Group is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

AAP/EEO Statement

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

Inclusion and Belonging

An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of Staffmark Group, LLC. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We encourage our employees to align with Staffmark Group, LLC and our client’s diversity and inclusion initiatives.

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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